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		Job Title: Reception & Telecoms Supervisor Job Ref: CO362 Location: London – Blackfriars Salary: £30,000 Department: Facilities Reports to: Head of Facilities Responsible for: Switchboard and Reception Teams JOB SUMMARY To have responsibility, under the Head of Department, for co-ordinating the day to day activities within the department. PRINCIPAL RESPONSIBILITIES Technical Oversee the operation of the switchboard and ensure self and operators offer the highest quality of service to the callers and the Firm at all times Day to day running of the Avaya switch – and understand how to deal with faults, weekly moves and changes. Understand the voicemail system – liaise with technical staff at Avenquest where necessary Be familiar with the Oak call logger and generation of reports daily and weekly Ensure that the faxes in the fax room and on all floors are maintained and liaise with the fax engineers. Responsible for the administering of the meeting room booking system Be the key contact for conference call requirements and maintain the conference call equipment within the meeting rooms and work with suppliers to ensure that rates remain competitive. Oversee the smooth running of the reception area. Purchase supplies and equipment as directed by the Head of Department. Be responsible for standards – setting & maintaining & the monitoring of call answering by the team. Staff Management Manage and motivate the switchboard and reception teams on a daily basis Oversee the day to day activity of staff to ensure efficient workflow, taking remedial action as necessary Act as first point of contact for staff within the section in order to facilitate the smooth running of the department (e.g. ensure effective absence management) Responsible for the daily and holiday rotas to ensure adequate cover at all times Communicate issues from staff to the Head of Department suggesting possible solutions to problems Recruitment & Training Work with the HR department to produce job descriptions for new roles in the section Manage the Firm's appraisal process for the team and make recommendations for areas of training and development for the team Be responsible for the coaching of staff in relation to telephone answering, to both internal & external customers. SKILLS, KNOWLEDGE & EXPERIENCE A full understanding of the range of services provided by the Telecoms department Good technical skills & knowledge Customer service focused Excellent communication skills with the ability to deal with people and difficult issues at all levels Good interpersonal skills. Good organisational skills "Can do" attitude Ability to plan ahead register for this job back to vacancy list