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		Job Title: Switchboard Operator Job Ref: CO361 Location: London – NW10 Salary: £18,500 Job Purpose: To create and maintain a professional Switchboard for all Client callers Principal Accountabilities Measures To answer all calls professionally and effectively All calls answered within 20 seconds All callers routed correctly Maintain Internal Telephone Directory Accurate at all times Maintain corporate directory Accurate at all times Escalate problem issues effectively No downtime as result of non-escalation Provide Helpdesk operation cover as required Resolution of queries raised Other duties Multi skill to work in other areas of the operation Any other duties in line with competence Required competencies Customer Focus Team Working Clear Communication Drive to succeed Working conditions Hours per week 37.5 Daily working 08.00 am to 19.00 pm Covering a 7.5 hour shift rota register for this job back to vacancy list