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		Job Title: Telecoms Support Administrator Job Ref: CO360 Location: City of London Salary: upto £22,000 Reports to: Telecoms Supervisor Key Responsibilities: The first point of contact for audio conferencing Oak call logger Telephone Training To provide support in all areas to the Telecoms Supervisor and Telecoms Technical Administrator Audio Conferencing To take responsibility for the two audio conferencing accounts - Meeting Zone and Genesys. Attend regular update meetings Ordering and allocation of new accounts Providing training and user guides. Dealing with all audio conferencing enquiries Faults Monthly itemised billing ( on both accounts ) - Allocate charge codes, chase users for client codes, deal with discrepancies Maintain Meeting Zone and Genesys databases. Update mailing lists Cancel leavers accounts 02 Charging new mobile and Blackberry devices Mobile set up Mobile troubleshooting Assisting with mobile functionality - Bluetooth, downloads, profile features Providing support for pool mobiles Oak Call Logger To update call logger directory ( Daily) Provide monthly claw back bills Provide extension reports on request Troubleshoot Faults Telephone Training Present telephone training to new Secretaries every 2 weeks ( One hour 30mins ) Provide telephone training for new starters each week in small groups or on a one to one basis Admin ( one hour ) Lawyer ( one hour ) Secretarial ( one hour 30 mins ) Switchboard Provide cover for Switchboard on a regular basis due to sickness and holiday. Dealing with enquiries referred from switchboard - faults, programming etc. Miscellaneous Attend regular team meetings - New projects, allocation of work Assist with directory updates - People Search, Lotus Notes. Add photos to system Provide cover for Telecoms team shifts Core Competencies: Professional and confident manner The ability to deal with clients on all levels Excellent communication / client care skills Flexible Technical ability Telecoms background preferred register for this job back to vacancy list