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Job Title: Telecoms Support Administrator
Job Ref: CO360
Location: City of London
Salary: upto £22,000
Reports to: Telecoms Supervisor


Key Responsibilities:
  • The first point of contact for audio conferencing
  • Oak call logger
  • Telephone Training
  • To provide support in all areas to the Telecoms Supervisor and Telecoms Technical Administrator

    Audio Conferencing
  • To take responsibility for the two audio conferencing accounts - Meeting Zone and Genesys.
  • Attend regular update meetings
  • Ordering and allocation of new accounts
  • Providing training and user guides.
  • Dealing with all audio conferencing enquiries
  • Faults
  • Monthly itemised billing ( on both accounts ) - Allocate charge codes, chase users for client codes, deal with discrepancies
  • Maintain Meeting Zone and Genesys databases.
  • Update mailing lists
  • Cancel leavers accounts

    02
  • Charging new mobile and Blackberry devices
  • Mobile set up
  • Mobile troubleshooting
  • Assisting with mobile functionality - Bluetooth, downloads, profile features
  • Providing support for pool mobiles

    Oak Call Logger
  • To update call logger directory ( Daily)
  • Provide monthly claw back bills
  • Provide extension reports on request
  • Troubleshoot
  • Faults

    Telephone Training
  • Present telephone training to new Secretaries every 2 weeks ( One hour 30mins )
  • Provide telephone training for new starters each week in small groups or on a one to one basis
  • Admin ( one hour )
  • Lawyer ( one hour )
  • Secretarial ( one hour 30 mins )

    Switchboard
  • Provide cover for Switchboard on a regular basis due to sickness and holiday.
  • Dealing with enquiries referred from switchboard - faults, programming etc.

    Miscellaneous
  • Attend regular team meetings - New projects, allocation of work
  • Assist with directory updates - People Search, Lotus Notes.
  • Add photos to system
  • Provide cover for Telecoms team shifts

    Core Competencies:
  • Professional and confident manner
  • The ability to deal with clients on all levels
  • Excellent communication / client care skills
  • Flexible
  • Technical ability
  • Telecoms background preferred

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